Drove data-led strategic people planning, implemented effective new organisation design and structures, led global footprint changes to access new markets and reduce costs and championed skills development to enable complex global digital transformation of Swiss Re.
Acted as strategic partner to the Group COO with a mandate to deliver significant savings and improve organisation effectiveness. Transitioned over 5000 colleagues to fully agile ways of working. Championed a significant cultural shift, enabling operational excellence, faster pace of delivery and team empowerment.
Led the EMEA HR function and shifted the HR focus from task focus to a progressive, purpose-led approach using a strategic narrative and ‘Our Little Book of Why’ to bring the required change to life. Improved HR engagement by 30 points to 84% to AON top-quartile, improved internal client satisfaction ‘net promoter score’ by 63 points to an NPS of +50 and delivered agility index scores 18 points above group.
